Comarete Technologies with its vast industry, process and market understanding brings technology oriented consulting services to help organizations improve their performance and operation by analysing existing organizational challenges, plans and areas of improvement.
We help organisations achieve and sustain their growth and success by our intelligent process transformation to improve the performance and optimising costs. Our services are measurable,effective and customised to the need of business.
CRM consulting
In today’s competitive era, acquisition and retention of customer is the only criteria for success and growth. Hence Customer Delight is the most important factor for any of business. We provide a platform to capture and monitor feedback from subscribers and suggest improvements to increase customer satisfaction and help in surpassing expectations.
Our expertise and rich experience in CRM helped our customers build better relationships with their subscribers.Our experts bring organisations closer to their customer,strengthen abilities to respond directly to customer requests and provide the customer with a highly interactive and customised experience. We facilitated companies to have a greater ability to establish, nurture, and sustain long-term customer relationships than ever before.
We offer custom services for Marketing, Campaign, Customer Experience Management and Retention Management.
Convergent Billing
Increase in the count of services offered by the telecom operators (Data, Voice, VoIP, M2M Communications etc) created the need of one bill for all the services. Convergent billing is the integration of all service charges onto a single customer invoice and a unified view of the subscriber. Convergence of Bills not only provides 360 degree view of customers’ subscription to the service providers, but also it provides the subscribers with a single view and point of contact for all their services.
Our deep domain understanding and expertise on convergent billing makes us distinguished in defining the process of billing convergence. Our proven and well-structured process for convergence brings unique features of monitoring and maintaining customer satisfaction, loyalty, retention and spend-analysis. This enables Service providers not only in customer retention and satisfaction, but also provides a unified analytical source for further Cross-sell and Up-sell.
OSS
In today’s fast-paced environment, telecom service providers strive to extend value additions to their customers by releasing various types and combinations of services. In order to successfully fulfil, operate and monitor the network, reliable OSS applications are required to ensure accurate provisioning. Present day OSS applications are expected to comprehend and provision complex orders and ensure QoS is accurately maintained across the network.
Comarete’s OSS consulting practice hinges on the rich domain expertise and experience in implementing best-of-breed OSS products from leading vendor brands. Our ability to understand the business problem and determining the best provisioning solution helps the service provider in determining the most appropriate product and also ensures a swift implementation.