Telcos should focus on Customer Experience Management for Churn Control
Rapid growth of the Telecom subscribers resulted a huge load on the existing infrastructures of Indian Telecom Operators.Due to the call drops, network congestions,coverage and quality of service, these are key challenges faced by the subscribers. Although all the operators started working to address these challenges, still the churn rate is increasing day by day. Now due the Mobile number portability, subscribers churn rate has been increased significantly. Due to the presence of various